Research
Signals worth acting on.
Original studies, benchmarks, and technical deep dives from the Avanon team. Every number here comes from real deployments and real data, not vendor marketing.
Benchmark10,000 calls tested
IVR Agents vs Human Call Centers: 2026 Performance Data
We ran 10,000 calls through both. AI resolved 89% on first contact. Humans hit 67%. But there's a catch most vendors won't tell you.
8 min readRead article
Technical95% accuracy achieved
The Claude API Techniques We Use for 95% Extraction Accuracy
Most document processing fails at 60-70% accuracy. We hit 95%+ consistently. This is the exact prompt engineering and validation loop we use.
15 min readRead article
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We publish anonymized datasets and templates from our studies on request.