Billing policies
Terms & Refund Policy
A plain-language summary for payments made through Avanon. Your signed proposal or service agreement controls if its terms differ from this summary.
Payment terms
Payments apply only to the project, deposit, or invoice described on the private payment link. Work, deliverables, and timelines remain governed by the written proposal or service agreement accepted by both parties.
Cancellations
If you need to pause or cancel a project, contact Avanon as soon as possible. Cancellation rights and any remaining balance depend on the approved scope, completed work, reserved capacity, and the terms in your proposal.
Refund policy
If you believe a payment was made in error or the agreed service was not delivered, email us within 14 days of payment. Eligible refunds are reviewed in good faith and returned to the original payment method. Fees for work already completed, third-party costs, and non-refundable deposits identified in a signed proposal may be deducted.
Payment security
Card information is collected and processed by Stripe. Avanon does not receive or store your full card number. Private payment links are signed to protect the amount and description from unauthorized changes.
Questions about a payment?
Email contact@avanon.ai with your invoice or project reference.